FREQUENTLY ASKED QUESTIONS

ACCOUNTS

  • • How do I find out about the status of my Juta account?

  • • How do I open a Juta account?

CANCELLATION OF SUBSCRIPTIONS

  • • How do I cancel my subscriptions?

  • • Can i cancel more than one subscription at a time? 

  • • Testing the cancellation of a subscription?

COMPLINEWS CPD QUIZ ASSESSMENTS

  • • Why does my CompliNEWS CPD certificate say “Not Available”?  

  • • What system requirements would you need to access the CompliNEWS CPD quiz assessment portal on Juta Passmasters? 

  • • How do I log in to the CompliNEWS CPD portal? 

EBOOKS

  • • How do I purchase an e-book?

  • • How long will I have access to my e-book?  

  • • Can I access my e-book offline?

JUTA PASSMASTERS

  • • How do I register as a lecturer on Juta Passmasters?

  • • What system requirements would you need to access the online courses or LMS? 

  • • What is Juta Passmasters?

MY JUTA PROFILE AND CUSTOMER SELF-HELP PORTAL

  • • How do I change my My Juta password? 

  • • How does the My Juta Customer Self-Service Portal work? 

  • • How do I change my email address for my My Juta profile?

ONLINE PRODUCTS

  • • Do online publications and services include Value-Added Tax (VAT)?

PRINT PRODUCTS

  • • Do print publications include Value-Added Tax (VAT)?

  • • Is the cost of postage and packaging included in the price of print publications?

RETURNS, REFUNDS AND REPLACEMENTS

  • • Why has Juta denied my refund?

  • • Incorrect content delivered 

  • • I have purchased the incorrect ebook from the Juta online shop. How do I go about getting my replacement? 

SUPPORT AND ENQUIRIES

  • • How do I contact Juta?